Customer Questions & Answers

34
votes
Question:
Q:Truck kenworth, and bus with cummins motor ok for this device ?
Answer:
A:Sorry, it only for cars.
You can use with LAUNCH X431 HD III HD3 Module
launch X431 Pad7 + LAUNCH X431 HD III HD3 Module can support Truck kenworth, and bus with cummins motor
https://www.obdiitool.co.uk/wholesale/launch-x431-hd-iii-truck-module.html
By ErinWang Seller on May 2, 2023 0 of 0 found this helpful. Do you?

34 Votes
34
votes
Question:
Q:Is it Original ?
Answer:
A:Yes, we are Launch Official authorized dealer, 100% original
By ErinWang Seller on Feb 3, 2023 0 of 0 found this helpful. Do you?

34 Votes
44
votes
Question:
Q:How to Solve Launch X431 Tablet Unlock APP Blocked Problem?
Answer:
A:Method 1:
Here takes X-431 PRO3S+ as an example.
Tap “More details” and then “Install anyway”
Don’t tap “Got it”
Then the app will be installed automatically.
Wait the app is installed.


Method 2:
Here takes X-431 V as an example.
Tap “Setting” on the home page
Tap Apps & notifications>> SEE ALL 42 APPS>> Chrome>> Advanced>> Installed unknown apps
Turn on the button to allow from chrome source
Then tap X-431V app>> Advanced>> Install unknown apps
Turn on the button to allow from X-431 V source
Done!
By ErinWang Seller on Aug 17, 2023 0 of 0 found this helpful. Do you?

44 Votes
0
votes
Question:
Q:Hi, does the SCN Coding of Mercedes is included in 2 years update of pad VII, or the SCN function must be bought separately?
Answer:
A:Yes,pad VII can support SCN Coding for Mercede, no need to bought SCN function
By ErinWang Seller on Jun 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Do you have the launch pad VII that I bought from you in French version?
Answer:
A:It can support French
By ErinWang Seller on Jun 24, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:What if I want to get a scanner pad VII fully in French language, Do I just need to select French language or the scanner must be configured to French language.
Answer:
A:Yes, customers can switch to French by themselves, and re-download the software after switching languages
By ErinWang Seller on Jun 24, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:If I want to change language to French. Does we need to delete the app first and re-download the app then the softwares or just needs to delete the car softwares and re-download.
Answer:
A:You can download the new French software directly without deleting the English software
You don't need to delete the APP.
This work on all launch tablet scanner
By ErinWang Seller on Jun 24, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:hello, can we use X431 PAD7 to read w906,w447 vin?
Answer:
A:yes, support.
By ErinWang Seller on May 9, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:free update online???
Answer:
A:Free update online for 2 years, $569 per/year later
By ErinWang Seller on May 2, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:is this device compatible for trucks and buses too ?
Answer:
A:Sorry, it only for cars.
You can use with LAUNCH X431 HD III HD3 Module
launch X431 Pad7 + LAUNCH X431 HD III HD3 Module can support Truck kenworth, and bus with cummins motor
https://www.obdiitool.co.uk/wholesale/launch-x431-hd-iii-truck-module.html
By ErinWang Seller on May 2, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:what are the accessories with the device?
Answer:
A:Package List:
1x X-431 PAD VIImain unit
1x Smartlink C diagnostic connector
1x Micro USB cable
1x Cigarette lighter cable
1x 5V DC out power adaptor
1x Battery clamps cable
1x OBD II extension cable
1x Non-16pin connector converting cabel
1x Password envelope
1x Non-16pin connectors set
By ErinWang Seller on May 2, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:How to choose from Prodiag Xdiag Diagzone Topdon And Launch X431 PAD7
Answer:
A:In sum:
xdiag, diagzone or prodiag is definitely good for the workshop for parameters, extensive software, many functions, etc. The launch tablet can do much more but this option costs more.
Topdon has the same interface as Prodiag. Launch tablet are much more advanced when it comes to this. xdiag/diagzone/prodiag cannot even do half as much and far too unreliable when it comes to coverage. Cars are getting newer and newer and only Launch official keeps up with newer updates.
If you only want to diagnose one vehicle, the dongle is enough. If need do to programming function, switched back to launch x431.
By ErinWang Seller on Feb 3, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:I restored the Launch X431 PAD VII to factory setting, the X431 application was deleted. Where can I download this app on PAD VII or where can I contact the manufacturer or some technical support ASAP
Answer:
A: How to download Launch X431 PAD 7 App?
Visit X431 official website www.x431.com
Go to User Account tab, login with User name/CC/email and password
Launch X431 Pad Vii App Download 1
If don’t have a x-431 account. Press Register and register with your CC/email/password
Launch X431 Pad Vii App Download 4
After login, go to Services & Support-> Download
Launch X431 Pad Vii App Download 2
Find X431 PAD VII app and download
Launch X431 Pad Vii App Download 3
After download pad vii app, run an upgrade.
By ErinWang Seller on Dec 7, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Is the pad vii with topology mapping?
Answer:
A:Yes, PAD VII has topology mapping feature.
By ErinWang Seller on Nov 23, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Does the PAD VII have OBDI adapter for non-16 pin vehicles?
Answer:
A:Yes, pad vii has OBDI adapter set for OBD1 vehicles.
By ErinWang Seller on Nov 23, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can x431 pad vii read VIN from Mercedes w906, w447?
Answer:
A:Yes, it can.
By ErinWang Seller on Nov 23, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:can x431 pad7 program vin after ecu swap porsche panamera 2010?
Answer:
A:Yes, it can be done via online coding/programming in Pad 7.
By ErinWang Seller on Nov 23, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:can it do BMW 530e (G30) EDC Damper Satellite Coding
Answer:
A:Yes, it can.
By ErinWang Seller on Nov 23, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:What is the dealer code of x431 pad vii? i need to register the device.
Answer:
A:Pls register Launch X431 PAD VII in app instead of the official website, dealer code is not required.
By ErinWang Seller on Nov 23, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Will x431 pad vii do vw audi component protection?
Answer:
A:No, it will not.
By ErinWang Seller on Nov 23, 2022 0 of 0 found this helpful. Do you?

0 Votes
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