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Refund Policy


Details about Refund Policy at OBD2eShop.com

1. Full refund on return

(a) When you receive your item and find quality problem,we will refund to you fully. Which exists using problem in the hardware, 
software or adapters.

(b) If we send wrong item to you, which is our responsibility to refund full item value and pay the extra fee for you.

(c) If you order the wrong products, please send the full parcel back to use, we will refund your money.

(d)Item Lack of Stock 

If product is out of stock, we will send email to ask if you want to change or get refund. If you want to get refund, we will refund the money for this goods to you, if this order still have other things, we will send the rest to you. If you want to cancel the order, we will refund full money to you.
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2. Partial refund on return

(1) You get partial refund (minus the shipping cost, 10% handling cost, and cost on items activated if the product needs activating) if you are not satisfied with the item you bought from us within 1 week.

(2) You get partial refund (minus the shipping cost,10% handling cost) if you order a wrong item from us within 1 week.

3. When the item was lost on the way to you by Express Company, we will full refund you, or resend you a new good item.

4. In some particular reason, you can get refund after our customer service learning your particular problem. Please contact our customer service for this situation.

 
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