Customer Questions & Answers

2
votes
Question:
Q:how do I know the password to connect via wifi?
Answer:
A:WIFI password is 12345678.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

2 Votes
0
votes
Question:
Q:Sending possible from the EU? Time? Thanks.
Answer:
A:For this vcx se benz, we can send from Czech warehouse of EU. Usually takes 6-10 business days to arrive.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can you use the device for benz and bmw or do you need another version for benz
Answer:
A:With both licenses you can use the same dongle
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Hello. Do you offer an adapter for Mercedes (VCX SE BENZ) with 14 pin to OBD (16 pin)?
Answer:
A:So sorry, but we do not have the adapter. For the device, it can only support Benz by OBD2 port, for models 2005-2021.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Does this support w206? it says up to 2021, but support list does not include w206 and its from 2021
Answer:
A:For this device and software, only support part of models of or after 2021. Because some new models need to use online certificate.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Is it possible to change WiFi password and SSID?
Answer:
A:Cannot change WIFI password and SSID.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:hi for vcx se benz doip [ item no.sp361 ]can add later any license ? thanks
Answer:
A:Yes, the device can add license for other car brands.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:hello on what operating system does this interface work? iOS. Windows? can i use ipad?
Answer:
A:The device come without software. If you buy software from us, our software come with windows 10 system. Cannot work with iPad.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:I noticed that you also have a new "2021" VXdiag VCX SE, item # SP367. what is the main difference between the hardware itself? are they just different in software?
Answer:
A:For the new vcx se, there is no difference for the hardware. Just come with different car brand license.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:DTS Monaco is installed on the HDD. So I'm wondering if DTS Monaco works with CBF files. How do I set DTS Monaco to see CBF files?
Answer:
A:
Hello
We confirmed with engineer, engineer ask if you have CBF Files database yourself? If yes, you can use it for DTS Monaco directly.
But you need to create program, needs to know how to use DTS well, then can use the CBF files directly.
Regards
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:How to update the firmware for xentru 2021 06?
Answer:
A:
Hello
You can update the firmware via vx manager.
Download new vx manager, install, then update firmware and license. Also need to updat c6 driver in the diagnostic menu.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Добрый день! VXDIAG VCX SE для BENZ DoIP с грузовиками работает?
Answer:
A:Thanks very much for your message, for the vcx se for Benz doip, not working good for Trucks, only support part protocol and models. Not recommend. Better for cars 2005-2021.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Hello Is it ok if I buy this SP361 together with XNR-SS320? Will I have a full brand device? Can you ship from Czech or from any country in Europe? Thank you!
Answer:
A:Yes, SP361 with XNR-SS320, can get full brands, we can send from Europe.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:После установки XDOS 21.12 делаю установку VX Manager.Устанавливаю драйвер mercedes C6 а он не устанавливается. Пишет Connect error:cat:cant open /ets/vcx-caesar.cfg: No such file or directory.
Answer:
A:For this problem, it may have software problem of file lack of your software, cannot work with our device.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Hi, can i perform online scn programming for mercedes w205
Answer:
A:For online programming, you need to have original online account yourself, then download original xentry software to perform.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:I got the vxdiag vcx se Benz DoIP Device. After update vci firmware, firmware and license, vx manager cannot find device.Error: No devices were found from server. License has been erased.
Answer:
A:Solution:
Disconnect vcx for 3 minutes.
Reconnect vcx with laptop.
Update license and firmware again.
Make sure Benz driver is installed.
If still not working, contact vxdiagshop.com for help.
By ErinWang Seller on Mar 27, 2023 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:I noticed there was a new Benz C6 driver for the vxdiag vcx se benz scanner. I got the xentry 06/2022. I installed the C6 driver today but it failed me. Error: File check failed.
Answer:
A:Solution:
The new version Benz C6 driver is updated to support the 09/2022 version Xentry.
If you xentry 06/2022 and previous versions, run XDVCI UPDATE program on the desktop
If still get the same error, close vx manager, and try again.
By ErinWang Seller on Nov 3, 2022 0 of 0 found this helpful. Do you?

0 Votes
0
votes
Question:
Q:Can it support 2006 Mercedes Benz CLK350, I need access to the variable valve timing. I have Xentry passthrough software that I want to use.
Answer:
A:Yes, support.
By ErinWang Seller on Oct 18, 2021 0 of 0 found this helpful. Do you?

0 Votes
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